Terms and Conditions
Our company is based on quality and customer satifaction. Our goal is to match your order exact, meaning color, length, and texture. All of our hair is 100% virgin human hair according to suppliers and we trust that it is. If you are not satisfied with the color or texture we will exchange you hair or give you a refund within 15 days after purchasing, only if the virgin human hair is unused, not washed and in its original packaging.
Bulk orders return or exchange will be made within 30 calendar days.
Payment terms are always 100% upfront. We accept all major credit cards and/or you may use your PayPal account to make payments as well. Your credit card will be charged as soon as your purchase is made, and your information will be secure and private.
If your product is out of stock or unavailable we will contact you the same day to see if you would like to purchase a similar product. If not we will fully refund your money immediately.
Exchange or replacement
If you receive a product that is defective you may contact us within 5 calendar days from the date of purchases so that we may address the issue promptly. You must return the hair to us at that time we will determine if the hair is indeed defective. If so we will exchange the hair or refund your money. Notice no hair will be exchanged or refunded if it is damage by chemicals or use of bad products. Hair must be unused and in its original packaging.
We do not share any information with outsiders. If you have any questions feel free to email us.